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Shinjuku City Official Website > Foreign Language Top Page > Procedures for Changes of Address and Taxes > Copies of Certificates Obtainable at Convenience Stores Nationwide from December 2 (Sun.) Using “My Number” Cards

Copies of Certificates Obtainable at Convenience Stores Nationwide from December 2 (Sun.) Using “My Number” Cards

Shinjuku City will start a convenient service on December 2 that allows residents to obtain documents such as copies of resident records (juminhyo) at kiosk terminals (multicopy machines) installed at convenience stores nationwide. We will also continue to provide certificate-issuing services at the City Office.

You’ll need your individual number (My Number) card loaded with your user electronic certificate to use this service

If you already have an individual number card, you can use this certificate-issuing service at convenience stores. If you have not yet applied for your card, please do so.

Overview of certificate-issuing services at convenience stores

Applicable outlets
Convenience stores nationwide* such as Seven-Eleven, Lawson, FamilyMart and Mini Stop; there are approximately 54,000 outlets nationwide, and around 330 in Shinjuku City.
* Limited to stores that have kiosk terminals (multicopy machines)

Hours
From 6:30 a.m. to 11 p.m. (excluding December 29 to January 3, and during periods of system maintenance)

Eligibility
Shinjuku City residents who have their individual number cards can apply in person.

Obtainable documents

Document Description of documents that you can obtain Cost
At convenience stores At City Office service counters
Copies of your residence record Current residence record of the applicant and member of the same household
Note: You cannot obtain a copy of a residence record that includes records deleted due to moving out, death, etc.
200 yen per copy 300 yen per copy
Personal seal registration certificates Personal seal registration certificates of the personal seal registrant
Certificates of special city resident tax/metropolitan resident tax payment and taxation (tax exemption) Certificates of the applicant from the current year as well as the last three years
Note: Only for those whose tax information was obtained by Shinjuku City through tax reports, etc.

Note: If the documentation you require is free, please come to a City Office service counter.

Necessary items
Your individual number card (loaded with your user electronic certificate)

Security measures

  • The display and audio guidance at the kiosk terminal (multicopy machine) remind the user to take the documents when he/she leaves.
  • The system protects all personal information from unauthorized access via dedicated communication networks and the encryption of communication contents.
  • The personal data on the certificate that is generated at the store will be automatically deleted from the copier’s memory immediately after the certificate is issued.

Note: Please always manage your personal information carefully.

Regarding the termination of the automatic certificate-issuing service, etc.

The automatic certificate-issuing machines installed at twelve locations in the city (at the Shinjuku City Office, Shinjuku City Office Annex 1, and ten Chiiki Centers) will stop supplying those services at the end of March 2020. You can use your automatic certificate-issuing machine card until that date. The service for issuing copies of resident records and seal registration certificates by telephone will also cease at the end of March 2019.

For applications for an individual number card, etc.:
URL: http://www.foreign.city.shinjuku.lg.jp/en/todoke/todoke_8/

Inquiries ・Regarding certificate-issuing service at convenience stores
Coordination Section, Family and Resident Registration Division (Shinjuku City Office Main Building 1F)
Tel: 03-5273-4348
Fax: 03-3209-1728・Regarding applications for the individual number card, etc.
・For copies of your resident record and for personal seal registration certificates

Resident Registration Section, Family and Resident Registration Division (Shinjuku City Office Main Building 1F)
Tel: 03-5273-3601
Fax: 03-3209-1728

・Regarding tax certificates
Collection Management Section, Tax Affairs Division (Shinjuku City Office Main Building 6F)
Tel: 03-5273-4139
Fax: 03-3209-1460

October 5, 2018