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Shinjuku City Official Website > Foreign Language Top Page > Employment and Status of Residence > About the Foreign Residents Support Center’s Online Consultation Services

About the Foreign Residents Support Center’s Online Consultation Services

The Foreign Residents Support Center (FRESC) provides consultation services concerning visa status of residence and visa procedures online. If you would like to take advantage of these services, please apply via the Internet.
For more information on FRESC, please click here.

Hours

9 a.m. to 5 p.m. (Weekdays only; closed on Saturdays, Sundays, national holidays, and from December 29 through January 3.)

Languages

Easy Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Filipino, Thai, Portuguese and Spanish.

Fee

Free

How to Apply

Please make your reservation using the designated reservation form:
https://www12.webcas.net/form/pub/fresc/yoyaku-jpn (Japanese)
https://www12.webcas.net/form/pub/fresc/yoyaku-eng (English)
Once your reservation is confirmed, you will receive an email stating the consultation date, time and URL. When the time you have reserved comes, please access the URL.
Note: If you use a smartphone or tablet, you will need to install the Calling app.
To download the Calling app, please click here.

For more information, please read the following:
Information in Easy Japanese (PDF)
Information in English (PDF)

August 15, 2021