Consumer Life Consultation
Inquiries: Shinjuku Consumer Life Center
Address: Shinjuku City Office Annex 2, 3F, 5-18-21 Shinjuku, Shinjuku-ku
Hours: Monday through Friday (except on national holidays and during the year-end/New Year’s holiday period)
Phone consultation: 9 a.m. to 5 p.m.
Service counter consultation: 9 a.m. to 4:30 p.m. (may be closed in some cases)
If you have any problems as a consumer, such as falling victim to malicious sales practices or a fraudulent contract, including the cancellation of a contract, you can consult a specialist free of charge. Depending on the subject matter, free legal consultation may also be available at the same center.
○Trouble related to a contract, including canceling a contract (such as for investing, renovations, health foods, study materials for licensing or other purposes, aesthetic salon services, or cosmetics)
○Trouble moving in or out of a rental apartment or condominium
○Multiple debts, such as from loans and the overuse of credit cards
○Fictitious charges taking advantage of cell phone and smartphone users, and fictitious fees of websites
●Tokyo Metropolitan Comprehensive Consumer Center Telephone Consultation
Hours: Monday through Friday (except on national holidays and during the year-end/New Year holidays), 9 a.m. to 5 p.m.
Languages: English, Chinese and Korean
April 1, 2021