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Shinjuku City Official Website > Foreign Language Top Page > Insurance, Health Maintenance and Welfare > How Shinjuku City Is Handling the Novel Coronavirus

How Shinjuku City Is Handling the Novel Coronavirus

About the Reopening of Shinjuku Multicultural Plaza

Shinjuku Multicultural Plaza, which was closed due to the novel coronavirus pandemic, reopened on July 15. For more information, please click here.

About Japanese-Language Classes

Some Shinjuku City Japanese-language classes have resumed from the second term (which start in September). For more information, please call the number below.
Regional Exchange Division, Shinjuku Foundation for Creation of Future
Tel: 03-3232-5121
Fax: 03-3209-1833

How Shinjuku City Facilities Are Dealing with COVID-19

For information on how Shinjuku City facilities are dealing with the novel coronavirus, please click here.

For the latest updates, please check the official Shinjuku City website

About Coronavirus-Related Consultations

(1) General Consultation Concerning the Novel Coronavirus Infection

① Shinjuku City Novel Coronavirus Telephone Consultation Tel: 03-5273-3836 (in Japanese)
Hours: Weekdays, 9 a.m. to 5 p.m.
② Tokyo Metropolitan Government Novel Coronavirus Infection Telephone Consultation Service Counter ・Multilingual consultations (Japanese, English, Chinese and Korean)
Tel: 0570-550571
Hours: 9 a.m. to 10 p.m. (Including Saturdays, Sundays and national holidays)
・Consultation for the hearing impaired
Fax: 03-5388-1396
③ Tokyo Coronavirus Support Center for Foreign Residents
Tokyo Coronavirus Support Center for Foreign Residents (TOCOS)
Tel: 0120-296-004 (toll-free)
Hours: Weekdays, 10 a.m. to 5 p.m.
Languages: Simple Japanese, English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Khmer and Burmese.

(2) Call the Telephone Consultation Center for Returnees/Contacts
If you develop any of the symptoms noted below, please do not go directly to a medical institution. Instead, please contact the special consultation center for travel returnees and those having had contact with such individuals.
1. Difficulty breathing, extreme fatigue, high fever, etc.
2. Mild cold symptoms such as a persistent fever and cough, etc.
Note: If you’re elderly, have a pre-existing condition or are pregnant, please contact us immediately.

Weekdays, 9 a.m. to 5 p.m. Telephone Consultation Center for Returnees/Contacts (Shinjuku Public Health Center)
Tel: 03-5273-3836 (in Japanese)
Weekdays, 5 p.m. to 9 a.m. the following day; Saturdays, Sundays and national holidays all day Telephone Consultation Center for Returnees/Contacts (Tokyo Metropolitan Government)
Tel: 03-5320-4592 (in Japanese)

For the latest updates, please check the official Shinjuku City website

(3) About Financial Consultation and Support
For information on financial consultation and support available for small- and medium-sized businesses affected by the novel coronavirus and for those having difficulty paying their city resident tax and insurance premiums, please click here.

(4) About visa applications and support for everyday living
Please read the following about visa applications, such as if you were unable to submit your application because of the novel coronavirus outbreak and if your employment was terminated/suspended due to the outbreak.

Information on support for everyday living
① Summary of Support Programs for Foreign Residents and Hosting Institutions
② Information on Support for Everyday Living (in Simple Japanese) 

(5) Other Consultation Services
① If You Have Problems Related to Businesses
When the management of a business becomes problematic due to the novel coronavirus, foreign residents should not be at a greater disadvantage than the Japanese simply because they are not Japanese. If you have any problems or concerns of this nature, please consult your local Labor Bureau Office, Labor Standards Inspection Office, or Hello Work office.
For more information, please visit the website of the Ministry of Health, Labour and Welfare.

To Foreigners Working in Companies (Multilingual)

② If you are concerned about domestic violence from your partner/spouse
You can get advice by phone in English, Chinese, Korean, Thai and Tagalog. The phone number and hours you can call are as follows:
Tel: 03-5467-2455
Hours of operation: Tuesday, Thursday and Friday (excluding national holidays) from 1 to 4 p.m.
For more information, please read the website of Tokyo Women’s Plaza.

Multilingual Information

〇 Ministry of Justice (visa applications and support for everyday living for foreign residents)
http://www.moj.go.jp/nyuukokukanri/kouhou/nyuukokukanri01_00154.html
This publication includes information on visa application for foreign residents.
In addition, you can download information in foreign languages here on continuing your job search if your employment was terminated or suspended.

〇 Portal site supporting foreign residents in everyday life (medical)
http://www.moj.go.jp/nyuukokukanri/kouhou/nyuukokukanri10_00046.html
You can download various leaflets—such as on the special cash payment and on special-case small emergency financial loans—in various languages.

〇 Ministry of Health, Labour and Welfare website (for foreign residents)
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/
page11_00001.html

This site offers multilingual information about various support programs useful to foreign residents having financial difficulties in everyday life.

〇 Prime Minister’s Office (countermeasures for the novel coronavirus)
https://www.kantei.go.jp/jp/headline/kansensho/coronavirus.html
You can download fliers in Japanese, English, Chinese and Portuguese here on cough etiquette and washing your hands.

〇 Tokyo Metropolitan Government (information on the novel coronavirus)
https://www.metro.tokyo.lg.jp/tosei/tosei/news/2019-ncov.html
Information on the novel coronavirus is available here in easy Japanese, English, Chinese and Korean. (Please select your language in the top section of the website.)

September 25, 2020