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Shinjuku City Official Website > Foreign Language Top Page > Useful Information > Foreign Residents Support Center (FRESC)

Foreign Residents Support Center (FRESC)

Address: Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku
Tel: 0570-011000 (Navi-Dial)
Note: For some IP phones and for calls from overseas, Tel: 03-5363-3013
URL: http://www.moj.go.jp/isa/support/fresc/fresc01.html
Hours: Monday through Friday (except on national holidays and during the year-end/New Year holidays), 9 a.m. to 5 p.m.

There are eight service counters on one floor. You can take advantage of consultation services concerning visa status as well as employment for foreign residents, including international students. The center also offers consultations for businesses that employ foreign residents. There are staff members who speak, Japanese, English and Chinese at the reception desk. Multilingual consultations (in Korean, Portuguese, Spanish, Filipino, Vietnamese, Thai, Indonesian and Nepalese) can also be done using a tablet.

The Eight Consultation Service Counters and Their Primary Services

●Immigration Services Agency Information Disclosure Request Office
Tel: 03-5363-3005 (special line for reservations)
URL: www.immi-moj.go.jp/news-list/kaiji_release.html
You can see documents managed by the Immigration Services Agency, such as immigration/emigration (returning) records and alien registration records.

●Tokyo Regional Immigration Services Bureau
Tel: 03-5363-3025 (special line for reservations)
URL: www.immi-moj.go.jp/soshiki/kikou/tokyo.html
– Visa consultation reservation form (Japanese)
URL: https://www12.webcas.net/form/pub/fresc/yoyaku-jpn
– Visa consultation reservation form (English)
URL: https://www12.webcas.net/form/pub/fresc/yoyaku-eng
You can ask the bureau for help in changing your visa status and/or renewing your visa. You will need a reservation for a consultation.

●Japan External Trade Organization (JETRO)
Tel: 03-3582-5203
E-mail: OpenforProfessionals@jetro.go.jp (for consultations)
URL: https://www.jetro.go.jp/hrportal/
JETRO promotes the employment of highly skilled foreign professionals through information at seminars and on its portal site.

●Ministry of Foreign Affairs Visa Information
Tel: 0570-011000 (Press 5 according to the instructions)
URL: https://www.mofa.go.jp/mofaj/toko/visa/index.html
The ministry offers general consultations about the application forms for the visa authorization necessary for entering Japan.

●Tokyo Employment Service Center for Foreigners
Tel: 0570-011000 (Press 3 according to the instructions)
URL: https://jsite.mhlw.go.jp/tokyo-foreigner/
This service counter helps foreign students and highly skilled foreign professionals (such as specialists and those in engineering fields) find employment.

●Tokyo Legal Affairs Bureau, Human Rights Department
Tel: 0570-003-110 (in Japanese)
Tel: 0570-090-911 (in foreign languages)
URL: http://houmukyoku.moj.go.jp/tokyo/
This department offers consultations on human rights issues, such as discrimination against or the bullying of foreign residents or persons with disabilities.

●Japan Legal Support Center (the JLSC, Houterasu)
Tel: 0570-011000 (Press 6 according to the instructions)
Tel: 0570-078377 (multilingual information in English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Filipino, Nepalese and Thai)
URL: https://www.houterasu.or.jp/
This support center offers help on solving legal problems, and introduces consultation offices free of charge.

●Tokyo Labour Bureau Consultation and Support Office for Foreigners
Tel: 0570-011000 (Press 2 according to the instructions)
Tel: 0120-816703 (toll-free)
URL: https://jsite.mhlw.go.jp/tokyo-roudoukyoku/fresc.html
URL: https://www.toukiren.or.jp/fresc (Health and safety)
This consultation service counter can help you with problems involving work, such as layoffs and disputes about working hours and wages. You can also consult them about issues related to the health and safety of foreign laborers.

Daily Support Portal for Foreign Nationals (Immigration Services Agency)

http://www.moj.go.jp/isa/support/portal/index.html

April 1, 2021